Company Overview

Atlas Communications is Northern Ireland’s longest standing independent telecommunications & network infrastructure provider, operating for over 42 years.

The company has developed into an end-to-end provider of telecommunications, data infrastructure and cloud driven services providing mission critical solutions to enterprise businesses and government organisations. 

Atlas enables companies and organisations to operate vital internal and public facing services through provision of Internet, Data Network, Unified Communications, Cloud Services and IT Security defenses.

Atlas customers range from five person companies through to those with over ten thousand staff.

Position Overview

We are seeking a dynamic and experienced Customer Service Manager to join our customer service team. 

The ideal candidate will have a strong background in customer service management, with a focus on delivering outstanding service and fostering positive customer experiences. 

As a Customer Service Manager, you will hold a pivotal role in driving world-class customer service within our organisation. Your primary responsibility will be to develop and implement strategies aimed at enhancing customer satisfaction while also driving continuous improvement initiatives. 

Your efforts will not only ensure that customer inquiries and issues are addressed promptly and effectively but will also play a crucial role in helping the business develop a reputation for unparalleled customer service. 

By fostering a customer-centric approach and instilling a culture of excellence, you will contribute to the long-term success and growth of the organisation.

Key Responsibilities

• Develop and implement customer service policies, procedures, and standards to ensure consistency and excellence in service delivery.
• Monitor and analyse customer service metrics, including customer satisfaction scores, response times, and resolution rates, to identify areas for improvement.
• Collaborate with cross-functional teams, including sales, marketing, and product development, to address customer needs and concerns effectively.
• Stay updated on industry trends, competitive landscape, and emerging technologies to inform customer service strategies.
• Ensure compliance with company policies and procedures, as well as regulatory requirements.

Qualifications

• Proven track record of delivering exceptional customer service and driving team performance.
  
• Strong understanding of telecommunications technologies and digital transformation trends.
• Excellent communication, interpersonal, and problem-solving skills.
  
• Ability to work independently and collaboratively in a fast-paced environment.
• Results-oriented mindset with a focus on continuous improvement and innovation.

Benefits

• Highly competitive negotiated salary
• Flexible working
• Professional development opportunities
• Substantial bonus & benefits package
• Dynamic and collaborative work environment

Join Our Team

If you are a dynamic and results-driven individual with a passion for innovation and technology, we want to hear from you! 

Join our team and be part of a company that is shaping the future of telecommunications and digital transformation.

Apply now by submitting your CV and cover letter outlining your qualifications and why you are the ideal candidate for this position.