Fair Use Policy

10.1 Atlas Communications (NI) Ltd do not cap beyond customers who are making heavy and constant use of the service on a basis that may affect other users of the service and including (but not limited to) the following:

10.2 Unlawful, fraudulent, criminal or otherwise illegal activities.

10.3 Sending, receiving, publishing, posting, distributing, disseminating, encouraging the receipt of, uploading, downloading, recording, reviewing, streaming or using any material which is offensive, abusive, defamatory, indecent, obscene, unlawful, harassing or menacing or a breach of the copyright, trademark, intellectual property, confidence, privacy or any other rights of any person.

10.4 Sending or uploading unsolicited emails, advertising or promotional materials or chain letters.

10.5 Knowingly or negligently transmitting or uploading any electronic material (including, without limit, files that contain viruses, corrupted files, or any other similar software or programmes) which is known or likely to cause, interrupt, damage, destroy or limit the functionality of any computer software, hardware or telecommunications equipment owned by Atlas or any other Internet user or person.

10.6 Activities that invade another’s privacy, cause annoyance, inconvenience or needless anxiety to any person.

10.7 Activities that are in breach of any other third party’s rights, including downloading, installation or distribution of pirated software or other inappropriately licensed software, deletion of any author attributions, legal notices or proprietary designations or labels in any file that is uploaded, falsification of the origin or source of any software or other material.

10.8 Anything that may disrupt or interfere with Atlas network or services or cause a host or the network to crash.

10.9 Launching “denial of service” attacks; “mailbombing” attacks; or “flooding” attacks against a host or network.

10.10 Granting access to your broadband services to others not residing at or located at the premises at which these Internet services are provided.

10.11 Making excessive use of, or placing unusual burdens on, the network, for example by sending or receiving large volumes of email or excessively large email attachments.

10.12 Circumventing the user authentication or security process of a host or network.

10.13 Creating, transmitting, storing or publishing any virus, Trojan, corrupting programme or corrupted data.

10.14 Collecting, streaming, distributing or accessing any material that you know, or reasonably should know, cannot be legally collected, streamed, distributed or accessed.

10.15 Our fair usage policy identifies the small number of heavy users (80GB per month and above) and we reserve the right to manage their bandwidth to protect the service for our other Arc customers.

10.16 There is no arbitrary capping without warning beforehand. This will be provided in writing.

Reporting Service Abuse

Regardless of whether you are an Atlas customer or not, should you become aware that our service is being used in an abusive manner, such as conducting Spam, Port Scanning, Hacking, Copyright Abuse, Obscene & Indecent Material or exploiting other Security issues such as potential software vulnerabilities, then please report such activities to our Support team. The email address for this is abuse@atlas-comms.com

What Happens Once I Have Made a Report?

Due to restrictions imposed by the Data Protection Act we are not able to provide much feedback. So, unless we require additional information, we are unlikely to contact you back in person. However, this doesn’t mean we are ignoring your report. Please provide information in a clear and concise form, including appropriate URLs, firewall logs etc. This will help us complete our investigations much more quickly.

Get in touch


02890 786868

Atlas Communications (NI) Ltd
2 Heron Road


02890 786868

Northern Ireland Science Park,
Bay Road,
Derry ~ Londonderry,
BT48 7TG

24/7 Support

02890 786999

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