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Resource Centre

Check out our range of resources below

The ABCs of Broadband

Ever been confused by all the jargon and acronyms used when talking about business broadband? 

Don't worry if you don't know your FTTC from your ADSL because we have put together this handy Broadband jargon buster to make it a little less complicated and help you choose the best solution for your business.

Benefits of Cloud Telephony

Download our free infographic which summarises the key benefits of moving your telephony to the Cloud, helping you to decide if it's right for your business. 

SIP Lines: A beginners guide

SIP lines are set to play a very important role within telecoms as we move towards BTs 2025 ISDN deadline. With careful planning, there is no reason why any business can't get ready for the move. Plus with the many benefits of SIP, businesses should probably be moving regardless of the switch off. The ISDN network is over 30 years old and simply can't keep up with the flexibility required from business communications today.

Follow the simple steps in this guide to get started with your migration and contact our team if you have any questions.

SD-WAN Guide

If your business currently manages multiple connections across multiple sites and branches you need to find out more about SD-WAN, which uses software to make your connections work smarter. Helping to reduce admin headaches and ensure a high up-time for business critical applications. Download our free guide below to read more. 

Cloud Telephony Checklist

Complete our checklist to get your business ready to start benefiting from the enhanced features and simplified billing that Cloud telephony has to offer. Download it for free below. 

Cyber Security Workshop 3 - Backing up your data

The final installment in our cyber security workshops looks at the importance of backing up your data as part of a business cyber security strategy. 

Cyber Security Workshop 2 - Malware

Continue our European Cyber Security Month workshops with our top tips on protecting your organisation from Malware.

Cyber Security Workshop 1 - Phishing

To mark European Cyber Security Month, we released a series of training workshops for businesses to improve their cyber security awareness. Catch up on Workshop 1 - Preventing Phishing Attacks below. 

Voice Assured Broadband

Atlas' Voice Assured Broadband service is an ideal solution for businesses who want to take advantage of ISDN alternatives such as SIP Lines and transform their business communications. Find out more by downloading the product sheet below.

Atlas VoiceOne Cloud Telephony

Find out more about our wholly Atlas owned Cloud telephony product

The benefits of faster Internet

Why upgrading your business Internet isn't just about faster speeds 

Why pay the price for a leased line?

For the times when a standard Broadband connection can no longer support your growing business, a leased line can provide dedicated, reliable connectivity. 

Download our leased line infographic below for more details. 

Test your connection speed

If you think your Internet is running slow, we recommend you use a speed checker to see if there is in fact a dip in your speeds

You can use any online speed checker (we recommend http://www.speedtest.net).

In order to check your pure speed, please connect your computer directly into the router with a Ethernet/network cable. 

Be sure to use the speed tester at different points throughout the day to make sure the problem is not just a traffic issue.

If you're not happy with the speeds you're getting call 02890786868 our team might be able to help. 

Migrating to SIP - a step by step guide

Migrating your telephony to SIP shouldn't be a nightmare! It actually has lots of cost benefits for your business and helps get you ready for BTs ISDN switch off. Our SIP infographic below details a 5 step guide for a seamless migration. 

Is your Broadband running slow?

Is your Broadband running slow?

Check these few things yourself before giving us a call:

1) Do a speed check

Use any speed testers (we recommend http://www.speedtest.net/) to check the speeds of your Internet. Do this a few times throughout the day to make sure it’s not just a traffic issue.

2) Who is connected?

If you are working on Wi-Fi you should check how many devices are connected to it. If there are lots of connections, it is likely that this will affect the speed. Make sure people aren’t logging on with personal devices. 

3) Wireless or Wired?

Wireless connections will be inevitably slower compared to wired connections. If it is possible, plug into the router via an Ethernet cable to see if the speed is as it is expected to be.

4) Old Router? 

If you have recently upgraded the speeds of your Internet package you may find an old router can be hindering the connection as it may not be built for faster speeds. Contact your Internet Service Provider and ask for a new router.

5) Are they really slow?

Some people think their Internet speeds are slow when in fact they are exactly what they are contracted to have. Check your contracted speeds and then the speed you are getting. You may find that you are overestimating what the actual speed of your Internet is.

If you still can’t figure out what is happening and your speeds are less than that contracted, there may be a problem with your broadband.

Check our “What to do when your Broadband stops working” help guide or contact our technicians on 02890786999.

What to do when your Broadband stops working.

We all know how frustrating it can be if your broadband stops working. Stay calm and try these few steps yourself:

1) Are there any flashing lights?

If there are any lights flashing on your router, they may give a clue to what is wrong. Check any owner manuals so see if they problem is explained and easily fixed.

 2) Shut it all down

Close all programmes and shut down your PC or laptop. Turn your router off too. Leave all of these things off for at least 30 seconds (don’t rush it and try after 5).

3) Let everything start up properly

Turn your computer on and let all the programmes load correctly.

Make sure you give your router about 3 minutes for it to have started up and connected fully.

 4) Check the physical connections

Get in behind your computer and check if all of your connections are in firmly.

If you are working with a wireless router, try plugging your computer into the wireless router via an Ethernet cable. It may be your wireless signal causing some problems.

 5) Turn everything off

Turn everything off at the switch or unplug it if you want to. Leave it like this for 30 minutes. We know this might be a pain and take you out of action but it can help especially if your PC or router is constantly on.

6) Check your service status 

Does your ISP have a service status line you could call? Some ISPs have tools that can help you find out if there is a problem or outage in your area.

If you have other ways to connect to the internet, check social media for any news.

7) Phone your Internet Service Provider

If you have tried all of these things and nothing is working, call your ISP as there may be a problem with your router or connection.

Mitel 5304 Quick Reference Guide

To view the Mitel 5304 Online Tutorial, click here or download a quick reference guide for the handset below.

Mitel 5312 Quick Reference Guide

Click here to view the Mitel 5312 online tutorial or to download a quick reference guide for the handset, click below. 

Mitel 5320 Quick Reference Guide

Download a quick reference guide for a Mitel 5320 handset below, or to view the full online tutorial, click here

Mitel 5324 Quick Reference Guide

Click to view the easy to follow Mitel 5324 online tutorial. Or simply download a quick reference guide for the handset below.

Mitel 5330 Quick Reference Guide

Click here to view the Mitel 5330 online tutorial or please click below to download a quick reference guide for the handset.

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